Return & Refund Policy

This policy explains which items can be returned, how to start a return request, and when refunds are issued after we verify returned items.

Items may be returned when they are unused, in their original condition, and in original packaging with labels and seals intact where applicable. Please check the item and its packaging before sending it back.

Perishable goods, opened food items, and products that cannot be safely resold for hygiene reasons are not eligible for return unless they arrive damaged or incorrect.

To start a return, contact our customer service team through the Contact page with your order details and the reason for the return. We will confirm the next steps before you send any item back.

Returned items must be sent securely packaged, with the return reference clearly included in the parcel or on the outer packaging.

Once received, each returned item is checked against its order record and condition requirements. We will contact you if the item does not meet the return criteria.

Approved refunds are processed after the returned item has been verified. Refunds are issued to the original payment method, and processing times may vary depending on your bank or card provider.